Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, and shared when you rent bicycles, scooters, and motorcycles through osselby.com in Ukraine, including your rights, lawful bases, retention, and how to contact us for data protection requests.

1. Who we are (business identity)

Provider: osselby.com (PE).

  • Address: 12 Bohdana Khmelnytskya St, Kyiv, 01054, Ukraine
  • Registration (EDRPOU): 68735171
  • Managing Director: Alex Bauer
  • Email: contact@osselby.com
  • Phone: +380 680 791 7162

For contract and service details related to distance/online rental and consumer information, we refer to the relevant pre-contract/in-contract information provided on our website.

2. Personal data we collect

Depending on how you use the service, we may collect:

  • Contact details: name, email address, phone number.
  • Booking and rental details: selected dates, pickup/return preferences, rental plan, and any details you provide in the booking request.
  • Payment-related information: the data you provide to process payments (for example, payment confirmation/receipt details). Some payment processing may be performed by payment service providers.
  • Communication content: messages you send to us via our website.

We do not intentionally request sensitive personal data.

3. Purposes of processing

We process personal data for the following purposes:

  • To provide rental services and manage your booking and contract.
  • To communicate with you about availability, confirmation, and service details.
  • To process payments and administrative matters related to the rental.
  • To handle consumer claims and disputes and to comply with legal obligations.
  • To maintain records and prevent fraud/abuse, where applicable.

4. Lawful bases for processing

We process personal data under the applicable requirements of Ukrainian law, including lawful bases where consent is required, and where processing is necessary for contract performance, legal compliance, and/or legitimate interests, as permitted by law.

Where we collect personal data for booking, payments, or lead capture, we provide the relevant personal data processing notice and use the required legal basis/consent mechanisms.

Legal references (Ukraine): Law of Ukraine “On Protection of Personal Data” № 2297-VI.

5. Consumer contract and withdrawal information

If your rental is concluded at a distance/online, we provide pre-contract/in-contract information about the consumer’s right to terminate the distance agreement within the statutory withdrawal period.

Legal references (Ukraine): Law of Ukraine “On Consumer Rights Protection” № 1023-XII.

For consumer-facing information and mandatory minimum information in online contract/rental flows, we ensure Ukrainian-language information is provided and not omitted.

Legal references (Ukraine): Law of Ukraine “On Electronic Commerce” № 675-VIII; Law of Ukraine “On Consumer Rights Protection” № 1023-XII.

6. Who we share data with

We may share personal data with:

  • Service providers that support our operations (for example, hosting, analytics, payment processing), as necessary to provide the service.
  • Competent authorities, courts, or regulators when required by law.
  • Other parties involved in fulfilling the rental contract, where necessary.

We do not sell your personal data.

7. Storage and retention

We retain personal data only for as long as necessary for the purposes described in this policy and in accordance with applicable legal requirements (including contract administration and consumer protection requirements). Retention periods may vary depending on the data category and the reason for processing.

8. Your rights

You may have the right to access, correct, and request erasure or restriction of processing of your personal data, as well as withdraw consent where processing is based on consent, and exercise other rights provided by Ukrainian law.

Legal references (Ukraine): Law of Ukraine “On Protection of Personal Data” № 2297-VI.

9. Dispute and claim handling (consumer)

We provide consumer-relevant information on how claims may be submitted and handled in connection with the provision of distance/online services.

Legal references (Ukraine): Law of Ukraine “On Consumer Rights Protection” № 1023-XII.

10. Contact for privacy/data protection requests

To submit a request regarding your personal data, please contact us using the details below:

Email: contact@osselby.com

Phone: +380 680 791 7162

Address: 12 Bohdana Khmelnytskya St, Kyiv, 01054, Ukraine

If you have questions about your rental contract and consumer withdrawal rights for distance/online agreements, please also reference the contract information shown on our website or in your booking confirmation.