Refund and Cancellation Policy

This policy explains how cancellations and refunds work for purchases made through the website of osselby.com (PE), including distance (online) arrangements. If you have questions, contact us using the details in the footer.

1) Right to cancel a distance agreement

For distance consumer agreements, you may terminate the agreement within the statutory withdrawal (cancellation) period. To exercise this right, notify us of your decision to cancel within the period established by applicable Ukrainian law and according to the procedure we provide to you during the ordering/checkout process.

Legal basis: Law of Ukraine "On Consumer Rights Protection" â„– 1023-XII.

2) Refund terms

If you cancel within the withdrawal period, we will refund the amounts paid for the order in accordance with applicable law. Refunds are made to the payment method used for the purchase, unless we agree otherwise with you.

If part of the service has already been provided with your consent, the refund amount may be adjusted in accordance with Ukrainian consumer protection rules.

3) Service start before the end of the withdrawal period

If, during checkout, you request that the service start before the end of the withdrawal period, your decision may affect the scope of refund/chargeback in cases permitted by law. Any such request is handled only in the manner shown in the website flow at the time of ordering.

4) How to cancel

To cancel, submit your request to us by the contact channel you choose from the website (for example, email). Your message should include your order number and the email/phone used to place the order.

If you use the website contact form, ensure that you select the correct request type and that your details are accurate. Our processing of your request is carried out after receiving it.

5) Fees and deductions

We do not impose unjustified cancellation fees. Any deductions (if permitted by law) depend on what has already been provided and on the circumstances of the cancellation as allowed under the applicable Ukrainian consumer protection framework.

6) Dispute and claim handling

If you have a complaint or claim related to an order, please contact us first. We will review your claim in good faith and in accordance with applicable consumer protection requirements, including for distance arrangements.

Legal basis: Law of Ukraine "On Consumer Rights Protection" â„– 1023-XII.

7) Mandatory information for online transactions

During the ordering process, we provide consumer-relevant information required by Ukrainian law for e-commerce and consumer contracts concluded at a distance.

Legal bases: Law of Ukraine "On Electronic Commerce" â„– 675-VIII; Law of Ukraine "On Consumer Rights Protection" â„– 1023-XII.

Contact

To request cancellation or a refund, contact us:

Privacy and personal data

If we collect personal data for booking, payments, or lead capture, we process it on a lawful basis and provide a personal data processing notice/policy as required by Ukrainian law.

Legal basis: Law of Ukraine "On Protection of Personal Data" â„– 2297-VI.